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Frequently Asked Questions

"Are Radar Detectors legal to use?"

"If I want to use one illegally, can the police tell you have one fitted and somehow detect it?"

"What is your shipping time to......"

"Can you give me a price on Bel XR Magnum...."

"What are your warranties?"

"Can I come and purchase from a retail shop?"

"Can I pay with cheque or EFT / bank transfer?"

"How much is postage to (where-ever you live in Australia)"

"I am not comfortable using your online ordering, how can you help?"

"Hi, I live in Western Australia and was wondering will this radar detector detect the multi nova camera front and rear facing? Or is there anyway of jamming there signal completely"

"What's the difference between a detector bought from the US and one bought in AUS?"

"I drove past a police car that had pulled someone over with flashing ligths or I drove past a laser gun trap but my detector didn't go off"

"Can you do installations?"



"Are Radar Detectors legal to use?"

Radar Detectors are currently still legal to use in Western Australia, and New Zealand. There are illegal to use in all other states of Australia.

"If I want to use one illegally, can the police tell you have one fitted and somehow detect it?"

Yes, most radar detectors can be detected by police Radar Detector Detector (RDD) units. There are only a handful of radar detectors that cannot be detected by the police RDDS and these include the Escort Redline, Escort 9500ci, Beltronics STi-R and the Beltronics STi Driver (renamed the Bel XR in Australia - same model, different name/sticker!)

Any Cobra, Early Warning, Whistlers, or Valentine One radar detectors can be detected by the police, and therefore are NOT recommneded for use on the East Coast of Australia.

"What is your shipping time to......"

We delivery anywhere in Australia or New Zealand in 7 - 10 days, although (very) rarely, the postal system has taken longer, and up to 14 days. We can provide you tracking to check on the Australia Post website.

"Can you give me a price on Bel XR Magnum...."

No sorry, we cannot supply any Beltronics radars due to the exclusive dealer arrangement with Neltronics in Western Australia.

"What are your warranties?"

All the products we sell come with their standard manufacture's warranty.

Whistler radar detectors have a 3 year warranty, whilst all other radar detectors have 12 months warranty.
Extended warranty plans will also be available soon.

"Can I come and purchase from a retail shop?"

No, we do not operate a traditional retail shop.

In order to offer you the lowest prices, we operate 100% online. That means all orders are processed, and dispatched directly from our warehouse in the US to you anywhere in Australia or New Zealand.

"Can I pay with cheque or EFT / bank transfer?"

No, sorry, we can only process your payment with Paypal, Visa or Mastercard. Also, you don't need to already have a Paypal account to pay using credit card, you can simply pay using your credit card as per normal.

"How much is postage to (where-ever you live in Australia)"

Postage is free anywhere in Australia or New Zealand.

"I am not comfortable using your online ordering, how can you help?"

We understand that many people are uncomfortable with using their credit card online. Especially with stories such as the credit card skimming on the McDonalds EFTPOS terminals being compromised around Australia late 2009 / early 2010.

For this reason, we use PAYPAL to process your payments (we never see your credit card details).

Your payment is processed directly by Paypal, who charge us a 4% fee, then credit our PAYPAL account with the balance)

PAYPAL are one of the biggest and most trusted payment processing companies on the Internet, owned by eBay.

But what's most important with Paypal is that they have one of the best buyer protection programs available.

Simply put, you have 60 days to lodge a complaint with PAYPAL if you don't receive your goods.

If you lodge a complaint, PAYPAL will deduct the money OUT of our account, whilst they investigate your concerns. And unless we can show them (and you) proof the goods were dispatched, they will simply refund your purchase.

Here is that policy as shown here:

Buyer Complaint Policy

If you pay a seller who does not ship the promised goods, you should first contact the seller and attempt to resolve the dispute. If you are unable to resolve the dispute in this manner, you should then file a Buyer Complaint Form with PayPal as soon as possible. The Buyer Complaint Form may be found by going to the "Resolution Center" link in the header of the Account Overview page.

PayPal will investigate your claim, contact the seller and, if the seller does not present appropriate proof of shipment, a full refund or other evidence of a satisfactory resolution, PayPal will seek to collect the amount you paid from the seller. PayPal may also limit the seller's access to his or her PayPal account. You will be entitled to the return of any and all funds PayPal is able to collect from the seller for funds received by PayPal prior to the seller's account status having been changed to limited access.

All our orders are dispatched with online tracking, and in the unlikely event Australia Post loses your package, all orders are fully insured before we dispatch them.

So no matter what happens, you're protected by PAYPAL, as well as protected by postage Insuarance.

We believe in total customer satisfaction, and recognise trust is very important to you as an online shopper.

"Hi, I live in Western Australia and was wondering will this radar detector detect the multi nova camera front and rear facing? Or is there anyway of jamming there signal completely"

Multanovas are no longer used in WA, they now use (laser) the "Poliscan" speed cameras.
A radar detector **can** detect the front facing laser cameras (the best detector at doing this is the Valentine One)

HOWEVER

When the cameras are set up "in reverse" - in other words they take a photo of your car after you have driven past the camera, then even the best laser detector (Valentine One) will not give you enough warning. Quite often they hide the camera behind a bush or a bus-stop and you don't even see it. In this type of set-up, the camera is shooting the laser at the backs of cars after they drive past - and measuring the speed. This is why it is so hard to get good warning with your radar/aser detector.

In these situations, only a laser jammer (mounted on the rear of your car, and angled out towards the kerb) will give you protection from these rear set-up cameras in WA

"What's the difference between a detector bought from the US and one bought in AUS?"

There is ZERO difference in performance for a radar detector bought from the USA or bought in Australia - when used in Australia.

Some radar detector sites make comments such as "the programming is different", or the bands are different, and thus a radar detector from the USA is useless in Australia.

This is rubbish!

All radar detectors from the USA are exactly the same as the model purchased here in Australia. The only difference is some retailers will pre-program them best for Australia - something that is simple to do by reading the manual!

In fact nearly all radars and 100% of lasers used in Australia are USA manufactured devices. Don't be fooled into paying inflated prices on the basis of it's specifically made / programmed / calibrated to work in Australia.

Here are 2 tests of Beltronics radar detectors (USA versus AUS model)

http://www.radars.com.au/beltronics-sti-xr.php

http://www.delonixradar.com.au/radar-detectors/comparisons/

In the USA the radar bands used are:

X-band radar (only used in a few US states now)
K-band radar
Ka-band radar

and in Australia, we just have

K-band radar
Ka-band radar

X-band radar is no longer used by police in Australia (neither is POP) so by turning off POP and turning off X-band (something you can easily do) your radar detector is now "tuned for Australia"

Here's some more proof:

In the US, the range of frequencies allocated for use on Ka-band is 33.4GHz up to 36.0GHz.
In other words, the USA has allocated 2.6GHz of bandwidth for use with Ka-band radar.

Therefore any "Superwide band" radar detector made in the USA sweeps this entire frequency range looking for Ka signals.

In Australia however, the ACMA has only allocated 34.2 - 35.2GHz (source)

In other words the ACMA in Australia has only licensed 1GHz of bandwidth. There is no need to scan below or above this frequency in Australia because there will never be a police radar operating outside of this bandwidth.

So all radar detectors (manufactured in the US) are scanning 33.4GHz - 34.2 GHz (below the Australian range) and 35.2 - 36GHz (above the Australian range) when they have no need to here in Australia.

So you would expect then that an "Australian calibrated/tuned radar detector" would only scan what's licensed in Australia - 34.2GHz - 35.2GHz right?

Wrong!

All these so called "Australian tuned" radar detectors still scan the entire US Ka-band frequency range of 33.4GHz to 36GHz

This is the smoking gun that disproves the whole notion of a radar detector bought outside of Australia will not work in Australia. Turn off X-band, turn off POP and it will work perfectly fine.

Of course those radar detectors that have "Ka-narrow" or "Euro Mode" such as the Bel STi-R or Valentine One work even better, but that's another point.

There is one advantage of buying a radar detector in Australia versus from overseas, and that is of course local warranty and support.

And what about Laser?

Some Blinder laser jammer sellers are claiming their models are Australian specific with Australian firmware locked to region codes....blah blah blah

What they forget to tell you is that every police speed gun used in Australia is made in the USA!

The LTI Ultrlyte, LRB, Compact, Truspeed, Trucam and the Kustom Pro Lasers all come from the USA.

...and their pulse rates are not changed on arrival into Australia (Km/h and M/ph are a software setting that does not change the pulse rate).

So if all the laser guns used in Australia are actually USA made guns with unaltered pulse rates how could there possibly be an Australian version? Oh that's right, so that they can slap a few hundred dollars more to the price and rip off the Aussie consumer!!

"I drove past a police car that had pulled someone over with flashing ligths or I drove past a laser gun trap but my detector didn't go off"

This is one of the oldest questions asked by new users. Let's cover them one at a time.

Firstly, you own a radar detector, not a police detector. As much as it would be great if our little unit beeped any time there was a police car / bike / sniffer dog nearby, this is not going to happen.

A radar detector will only beep when it detects a certain frequency. That's it. So if the police car doesn't have an on-board radar system OR they have one, but it's turned off at the time you pass their car, your detector will remain silent.

Some coppers understand that their radar beam can be detected for miles, so rather than broadcast their signal all the time, they switch the radar on and off as required.

Secondly with laser.

If you drive past a copper "shooting" a hand-held device in Australia at traffic is was a laser gun. If your detector did not go off it's one of two reasons:

  1. He visually estimated your car at below the speed limit and did not verify with the laser (he didn't shoot you) or
  2. He shot you at close range, aiming at your number plate (the normal aiming target) and since the laser beam is so small (around one foot in diameter per 100 yards) the beam did not actually hit your detector. This happens more when cars have their detectors mounted up high.

In order for you to register a laser "hit" the detector must actually "see" the laser beam. So if your detector does not have a clear line of site to the road, or is partially blocked by a wiper blade or bonnet scoop it may not go off.

Similarly, if the beam is aimed down low at the front number plate, and your detector is mounted up high near the rear view mirror, it may not "see" the laser beam.

"Can you do installations?"

No, we are a supply only company, since none of these products are difficult for one to install themself.
If you would still prefer to have someone install it for you, then any auto electrician or car stereo shop can fit these type of products very easily.

The only tricky part with installing these types of products is running the cables from the front of the vehicle, through the engine bay and in through the fire wall.

Everything else is just finding a suitable place to mount the components, and connecting to auxilary (switched) power.

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