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Frequently Asked Questions

What are your warranties?
Can I come and purchase from a retail shop?
I am not comfortable using your online ordering, how can you help?
What's the difference between a radar detector bought from the US and one bought in Australia?
Can you do installations?

What are your warranties?

All the products we sell come with their standard manufacture's warranty.

Whistler radar detectors have a 3 year warranty, whilst all other radar detectors have 12 months warranty.
Extended warranty plans will also be available soon.

Can I come and purchase from a retail shop?

No, we do not operate a traditional retail shop.

In order to offer you the lowest prices, we operate 100% online. That means all orders are processed, and then dispatched directly to you anywhere in Australia.

I am not comfortable using your online ordering, how can you help?

We understand that many people are uncomfortable with using their credit card online. Especially with stories such as the credit card skimming on the McDonalds EFTPOS terminals being compromised around Australia late 2009 / early 2010.

For this reason, we use PAYPAL to process your payments (we never see your credit card details).

Your payment is processed directly by Paypal, who charge us a 4% fee, then credit our PAYPAL account with the balance)

PAYPAL are one of the biggest and most trusted payment processing companies on the Internet, owned by eBay.

But what's most important with Paypal is that they have one of the best buyer protection programs available.

Simply put, you have 60 days to lodge a complaint with PAYPAL if you don't receive your goods.

If you lodge a complaint, PAYPAL will deduct the money OUT of our account, whilst they investigate your concerns. And unless we can show them (and you) proof the goods were dispatched, they will simply refund your purchase.

Here is that policy as shown here:

Buyer Complaint Policy

If you pay a seller who does not ship the promised goods, you should first contact the seller and attempt to resolve the dispute. If you are unable to resolve the dispute in this manner, you should then file a Buyer Complaint Form with PayPal as soon as possible. The Buyer Complaint Form may be found by going to the "Resolution Center" link in the header of the Account Overview page.

PayPal will investigate your claim, contact the seller and, if the seller does not present appropriate proof of shipment, a full refund or other evidence of a satisfactory resolution, PayPal will seek to collect the amount you paid from the seller. PayPal may also limit the seller's access to his or her PayPal account. You will be entitled to the return of any and all funds PayPal is able to collect from the seller for funds received by PayPal prior to the seller's account status having been changed to limited access.

All our orders are dispatched with online tracking, and in the unlikely event Australia Post loses your package, all orders are fully insured before we dispatch them.

So no matter what happens, you're protected by PAYPAL, as well as protected by postage Insuarance.

We believe in total customer satisfaction, and recognise trust is very important to you as an online shopper.

What's the difference between a radar detector bought from the US and one bought in Australia?

There is ZERO difference in performance for a radar detector bought from the USA or bought in Australia - when used in Australia.

Some radar detector sites make comments such as "the programming is different", or the bands are different, and thus a radar detector from the USA is useless in Australia.

This is rubbish!

All radar detectors from the USA are exactly the same as the model purchased here in Australia. The only difference is some retailers will pre-program them best for Australia - something that is simple to do by reading the manual!

In fact nearly all radars and 100% of lasers used in Australia are USA manufactured devices. Don't be fooled into paying inflated prices on the basis of it's specifically made / programmed / calibrated to work in Australia.

Here are 2 tests of Beltronics radar detectors (USA versus AUS model)

http://www.radars.com.au/beltronics-sti-xr.php

http://www.delonixradar.com.au/radar-detectors/comparisons/

In the USA the radar bands used are:

X-band radar (only used in a few US states now)
K-band radar
Ka-band radar

and in Australia, we just have

K-band radar
Ka-band radar

X-band radar is no longer used by police in Australia (neither is POP) so by turning off POP and turning off X-band (something you can easily do) your radar detector is now "tuned for Australia"

Here's some more proof:

In the US, the range of frequencies allocated for use on Ka-band is 33.4GHz up to 36.0GHz.
In other words, the USA has allocated 2.6GHz of bandwidth for use with Ka-band radar.

Therefore any "Superwide band" radar detector made in the USA sweeps this entire frequency range looking for Ka signals.

In Australia however, the ACMA has only allocated 34.2 - 35.2GHz (source)

In other words the ACMA in Australia has only licensed 1GHz of bandwidth. There is no need to scan below or above this frequency in Australia because there will never be a police radar operating outside of this bandwidth.

So all radar detectors (manufactured in the US) are scanning 33.4GHz - 34.2 GHz (below the Australian range) and 35.2 - 36GHz (above the Australian range) when they have no need to here in Australia.

So you would expect then that an "Australian calibrated/tuned radar detector" would only scan what's licensed in Australia - 34.2GHz - 35.2GHz right?

Wrong!

All these so called "Australian tuned" radar detectors still scan the entire US Ka-band frequency range of 33.4GHz to 36GHz

This is the smoking gun that disproves the whole notion of a radar detector bought outside of Australia will not work in Australia. Turn off X-band, turn off POP and it will work perfectly fine.

Of course those radar detectors that have "Ka-narrow" or "Euro Mode" such as the Bel STi-R or Valentine One work even better, but that's another point.

There is one advantage of buying a radar detector in Australia versus from overseas, and that is of course local warranty and support.

Can you do installations?

No, we are a supply only company, since none of these products are difficult for one to install themself.
If you would still prefer to have someone install it for you, then any auto electrician or car stereo shop can fit these type of products very easily.

The only tricky part with installing these types of products is running the cables from the front of the vehicle, through the engine bay and in through the fire wall.

Everything else is just finding a suitable place to mount the components, and connecting to auxilary (switched) power.

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